If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. They keep giving me the run around. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. It's far past the time my record could've been useful. The types of certificates offered vary by the vital record agency processing the request. Tip for consumers:Don't bother. Order Status. There is no full refund policy. Then once you have paid they want a ton of things to prove who you are. VitalChek ranks 4th among Birth Certificates sites. When contacting VitalChek, they provided wrong phone number to contact vital records of state. They are the middle man to whatever state you are trying to records from. My suggestion is DO NOT deal with VitalChek! I haven't received my order yet but hopefully it'll come in the next week. America's Leading Source for Government Certified Vital Records. beep.' Just be aware. That's ridiculous, up surd. This allows you to track your package and confirm delivery. when i try to check status it tells me my pin has expired for security. You will usually get a response in a matter of minutes. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. To make sure I received it. Thanks for sharing your feedback. Much faster, cheaper, and overall a better experience than through the state. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. We provide application preparation assistance services that will help you save time in any vital record application process. Products used:None, I never received any. VitalChek has a rating of 1.98 stars from 314 reviews, indicating that most customers are generally dissatisfied with their purchases. Do you want to continue your session. Also, I paid for the $19 shipping, so I recommend doing that (perhaps the free shipping orders are thrown into an unattended abyss). If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Tip for consumers:Save your money. How Do I Replace My Social Security Card? So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. VitalChek's role is to accept payment & get your information to the right place. Waded through the phone tree at OR State, only to be told to call vitalchek. I mean forever. Order has been cancelled. Received the BC in 4 days. On the state website it states the cost of using this service, "unless an issue is identified". Vital record agencies will not fax or email certified copies of vital records. no one answers phone. THEY NEED TO GET OUT OF THE BUSINESS. You can also email vitals.customerservice@vitalchek.com. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. How do you promote free regular mail but force orders to pay for next day air? Then you must send it to the Secretary of State's office to get it Apostilled/Authenticated. I believe VitalChek and New Haven simply pocketed my money, plain and simple. No reply to the complaint I made at that point. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. How can i get the state and providence and postal code of this company? Locate the order using the Search function and view it in the Death Certificate Request screen. You will also receive your order number and pin in the confirmation email you receive. Then says sorry we do not guarantee a record exists. I don not know who else to contact to see what is going on with my order. I am rethinking my account with them right now and will probably cancel it. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Saying 'It is legitimate. No receipt of document or email concerning document. These guys are a fraud. You can also email vitals.customerservice@vitalchek.com. VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. Please refer to the resources below to see how VitalChek can assist you. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Needed to send my marriage license which when photographed, the seal does not show up. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. B2B request has been cancelled message displays. You can email the site owner to let them know you were blocked. No reply to the complaint I made at that point. You will usually get a response in a matter of minutes. Go to Your Orders and select the order you want to cancel. As far as I can see. Birth certificate from Louisiana order through VitalChek. Why couldn't they have contacted me for further information? Tip for consumers:Think twice before handing over your money. seconds If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Took a month +/-, probably out of their control. Sent in to get my BC. Orders that have been cancelled can be reinstated. If you provided your email address, VitalChek sent the receipt to your email. Click OK to confirm. 0/10 would never recommend using this service again. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. I started my process in Feb and it's now April 12 and I have not received my cert. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. It has been 6 months and I have not received it. Going to the vital records office in person is often the quickest and least expensive method to obtain a vital record but it is not always the most convenient and that's where VitalChek may be the best ordering method. Check one more thing off your to-do list. Cloudflare Ray ID: 7c0ed3101f4e744b Short Form Birth Certificates are the default certificate and are standard issue. Manage My Order. Guess what? Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . This company is either a scam or has really bad customer service. Completely unacceptable. Some fields have been entered and saved in VPS. If the Health Department rejects your application because an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost minus the shipping cost of $25 to send your application to the health department. Identity fraudulent uses? We appreciate you placing your order with VitalChek and sharing your feedback. Unacceptable. In most cases once the order has been placed, no changes can be made. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. For questions about the order, contact the agency listed on your receipt and have . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Click to reveal Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. A scam with no quality control or genuine customer service. We recommend express delivery with UPS Next Day Saver so you can track your package. VitalChek works with Vital Records agencies across the country to provide our customers the most efficient ordering experience possible. No updates. Step 1. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. Pick a certificate to get started: thank you. Small and delayed. You can find them in your Order Confirmation Email. We are updating our website, so you might experience either the old or new version. i have not yet received the birth certificate. Very frustrating. They keep emailing me saying there are missing items when no items are missing. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After you place your order, you will be notified if any Identity Verification Documents are required. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? When I check on order status, I get generic responses via email, telling me the order is being processed. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. We use dedicated people and clever technology to safeguard our platform. Support Manage My Order Thank you for placing your order on VitalChek.com. it is now september 10th and nothing. Tip for consumers:Try to contact the city youre ordering from first use Vitalchek as a last resort only. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. Order still shows processing. In Progress. We were put on hold for 2 hours and the website didnt work. Scan this QR code to download the app now. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Please contact us with your order number so we can assist you. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. This company scams people! We will take note of your feedback so that we can deliver a better experience next time. Hello Maureen. I asked for experience and duration. Information listed on birth certificates may vary depending on the vital record agency processing the request. Gain trust and grow your business with customer reviews. The quickest way to reach us is by private message at Facebook.com/VitalChek. What do they do with it??? They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. And she would be calling me to follow through. Find out how we combat fake reviews. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. Why can't they track down a person's death. Tip for consumers:the order could take longer than the time listed. They have a processing fee i cant find out how much it is. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. No response to my emails. and then also have to send money to requested state? What a scam! 3 weeks after it was supposed to arrive I finally had to fly all the way back to my home state just to get my cert. So, they have no interest in customer service. You are charged right away and there is no way to cancel your order. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. Tip for consumers:Watch out for the false advertised free regular mail. Some of them include; 1. BUYER BEWARE! An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. The registers seal may appear raised, embossed, impressed, or as a watermark. Went to my local office and got my certificate in less than 5 min. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Order is reinstated, Order Status changes to Open and Authorize Payment . Closed. Support. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. Ordered birth certificate. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. DI downloaded their form. The time of the year when you make your request I wish I could cancel my order but I'm sure they'd find some way to screw me over. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. If information is not complete at the time of submittal, it is possible that the record may not be located. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. The total amount is $125.00, which is what they requested from me to process the order. Took my money for an overnight air birth certificate and never sent it. Guess what? Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. Click here to receive an estimated processing time, For more information, please watch this video, please use the order number and pin from your confirmation email to log into My Order to see the status, Required documents such as the Identity Verification Document may be submitted electronically by using your order number and pin (see confirmation email) to log into My Order, For more information on how to upload required documents, click here, Click here to receive an estimated cost (estimated cost does not include shipping fees), Click here for a listing of Secretary of State web sites and contact information, Please use the order number and pin from your confirmation email to log into My Order to see the status, You may check the status of your order by using your order number and pin (see confirmation email) to log into My Order, Please visit Agency Listings for a list of all the vital record agencies who provide certificates. Our mobile content is best viewed in the upright/portrait orientation. I actually had it in hand on the 18th business using overnight UPS Air. Sent it in and received my birth certificate in 10 days. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. This company is HORRIBLE!!! Step 4: Order staus is successfully cancelled message displays You will usually get a response in a matter of minutes. I cant believe South Carolina has them as one of their recommended sites to use. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Most agencies will list the parents names on the birth certificates. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. No marriage certificate. I'm actually worried that a bad character has my info now. They bate you on Ancestory.com saying a record exists. Canceled Orders. For domestic mailing it's supposed to be free. Find more information about authorization holds here. SIX months. Stay away, nothing but a fraud factory. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. So I guess I have 50 more business days to gocomplete bull$#*!. Poor communication and bad service! Agency processing times do not include shipping. Order Status. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. I have been sitting on hold for at least 45 minutes. Indistinguishable from a scam. i ordered a birth certificate on june 26th, was told it was sent on july 26th. Performance & security by Cloudflare. Emailed for update on 2/6/23 they replied needed info for order. Fees are non-refundable. Sell it? Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. Types of certificates offered vary by the vital record agency processing the request. I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. Terrible customer service. Tip for consumers:Do Not Use! That means we can process your request quickly, affordably and securely. I have no idea how they are still in business. Order directly from them by phone - save your money, I paid 65.00 to get a vital record which, 10 months later, has never arrived - and they are asking for another 30.00! I am super pleased with VitalChek. If you did not provide your email during the order, VitalChek sent the receipt to your mailing address. But they allowed the shipment to be shipped without checking to confirm my being home to accept. VitalChek does not have access to any vital record, or the information contained therein. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. The most common reasons for cancelling an order are: Limits on available quantities. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. What to Do If Your Social Security Card Is Stolen? I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. HelloLlewellen. Tip for consumers:DO NOT USE VITALCHEK!!!! Our easy application process will help you find the right agency and certificate for your specific needs. or getting defensive about my inquiry is exactly the response I was trying to avoid. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. It's shameful to say the least and each state should reconsider using them. I've spent almost $60.00 just to wait. As of 2/13/2023, the order was "In Progress." Once we have determined the certificate type, and the vital record agency that will be processing the request, we will let you know who can order. The action you just performed triggered the security solution. Avoid them at all cost!!!! See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). I would give them 0 stars but I have to give them 1 to post the review. It was like dealing with a scam. Whether it is necessary to have a search for the vital record 2. Thank you for reading. You have questions about how to obtain vital records. This is the worse experience, for people who are dissatisfied, call your bank. Upon checking the status, I should receive it by late April. Final Edit: 11/16/18 11AM: It's here. Products used:None, they made it impossible to submit required documents. They asked for all my important documents for my sons birth certificate and then closed the account. Order has been transmitted to the Agency. I really wish I had checked these reviews before I ordered my birth certificate. Terrible customer service, over charges, and does not fulfill commitment. NH never returned my calls. If you need to fax your documents, please follow the instructions on your Identity Verification Form. This company is not to be trusted. That was quick. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Regular mail service is not certified or registered and does not provide this protection. Actual times may vary from a day to several weeks. You have no option but to use them to order a vital record online. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Cancel Order message is displayed. It is now 3/20/2023. I did not expect a mini version of my birth certificate. View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. It goes against our guidelines to offer incentives for reviews. Its fraudulent and quite the scam. I waited on hold for 20 minutes. What do you you guys think? During the order process, you will see shipping methods available. Your IP: The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. Refunds will not be issued for records not located. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Your bank will definitely get you your money back. I have also contacted my attorney concerning this matter. Hello Paul. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. It has been over a month, I still haven't received anything, and they have kept the money. otherwise received the bc's for mary and paul, short form If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. This also looks very bad for ancestory.com if the support these deceptive practices. Is the money worth spending for expediting? The max file size is 10MB. Step 3. This is twice they've done this to me. Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. on march 28th an email said to expect it by april 9th. Both versions process the orders the same way, so your order is safe and secure. Again, thank you for your feedback. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. So screw vital check for that. Like: Was sent the form back immediately, but instructed to send to state where certified certificate is issued.Dislike: Why was a US certificate request sent to Badalona Spain? To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Order has been transmitted to the Agency. This website is using a security service to protect itself from online attacks. Customer Care. I placed an order 4/30/2020. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Stay away! Never received certificate or follow up calls. Your session will expire in What to Do When I Recently Changed My Name. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. They stole mine!!! To correct an error on your certificate, you will need to contact the vital record agency who processed your request. The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. If you need assistance, please contact us with your order number. Ordering my child's birth cert online was easy and simple. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. In these circumstances, you will be refunded the entire amount you have paid. We are sorry that your experience didnt match your expectations. If you have already submitted your order. Step 2: Click the Cancel Order button. This company responds to reviews on average within 7 days. We will take note of your feedback so that we can deliver a better experience in the future. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). Emails are not returned. Go directly to the source. I was hopeful to receive the long form of the bc. They charged me almost $60 for the service and I got nothing. If the information you find is not sufficient, contact the VitalChek customer service team and ask . Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. Ask a Question Need to Chat? I see there are a lot of complaints about the same issues with this company. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. i ordered sometime around august 20th. Verification can help ensure real people write reviews about real companies. If unable to locate your . Enter the order number and PIN from your confirmation email. They have an exclusive online contract with NYC and tons of other places. You need a six-digit PIN and eight-digit order number to track your order with VitalChek. Thank you for placing your order on VitalChek.com. VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 8/15/2022 order has not been received. Chat Hours: No amount of time with customer service solved anything. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. Two days later I received a letter via UPS stating they couldn't locate the records. I ordered a Birth Cert for my daughter on 12/7/22, The processing was 15-100 days, and I paid $68 dollars. I called them and was immediately put on hold. In order to get your application in record time, you may obtain the premium package at an additional cost. Do research and you will see a lot of unhappy customers. My Mother-in-law used a website to order a birth certificate, what should I advise? Maybe I just got super lucky, but I am very happy with this service. If you deal w someone from this company and it takes 9 months. Why is New York State affiliated with a scam company? VitalChek accepts Visa, Mastercard, Discover, and American Express.