I made another reservation with Hyatt directly in the hotel I wanted with assurances I can cancel anytime up till 48 hours prior to check in . You cannot get through to them via phone calls or emails. They are biggest scammers should be jailed with the intervention of FBI. CCI sent me a copy of their receipt. Peter T. Kilborn scam also. I booked a n hotel room at Swissotel Al Murooj Ho DUBAI AX with booking.com and my Hotel room was $ 748.34. We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. CCI in turn paid the hotel $703.87 for only six nights. I went online to make a reservation at Holiday Inn Express in Hilton Head and was quoted a price of $436 - imagine my surprise when I went to check in and I'd been charged $671!!! Looked up a hotel on line. My husband booked accidentally through this site and paid up front, didn't end up getting an email confirmation so when he tried to call and cancel, he could not give them a "reservation number' and from there 1 1/2 hrs later after being transferred over and over again with each person on the other end asking for the reservation number, each one of them said they could not help him bc he didn't have the number to give them. Currently at a wait time of 24 minutes and it just disconnected. I made reservation for two separate room: The email was immediately returned to me with the message that it could not be delivered. I think NOT. This is the version of our website addressed to speakers of English in the United States. They came up in the top of google with a local business page. By the way, the $521.80 charge was 49% of the actual hotel bill of $1,101.99. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. The reservation was made in March for an October football weekend. So we are making sure others are aware of this. By using this website you agree to our Cookies Policy. My refund will be $219.12. Also be sure you have your R# for the reservation or they refuse to talk to you. We have never heard of this website "getaroom.com". I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". I was convinced that I was talking to the front desk and made the reservation under that premise, the rate was $95.00 but when I checked into the hotel they told me that I had made the reservation via Priceline and not the front desk. Capital One is handling this as fraud and refunding my money. This site has been very HELPFUL Ref. Plan your next IHG hotel stay, change or cancel a reservation, book a meeting or group stay and explore popular destinations and search by interest. This is clearly exploitive, if not fraudulent. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. So I filed dispute with my credit card(Wells Fargo.) Have you disputed the charge with your payment card? CCI*Hotel Res/getaroom.com is absolutely fraudulent and still doing the same thing to customers without any remorese. I knew the The hotel says they can't help me and CCI says they won't entertain a refund without the hotel calling them. This company is a complete scam and fraud. "What?" Our Role as Agent. I booked a room for a business trip. We were appalled at what we saw: Customer reviews have given it 1 out of 5 stars, and more than 1,800 complaints have been filed in the past three years. Or 30 000 Japanese Yen. This Support forum is for questions on using the Tripadvisor website and for reporting technical glitches. Regardless of what you thought you booked, all reservations through Getaroom is prepaid. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. We were not in the US on that date and had never heard of this hotel or website. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. I asked. Do not use any 3rd party that wants to charge you up front for room, incidentals, fees, or taxes, without being able to pay in person at check in. Customer Care On my departing receipt from the hotel, the $521.80 charge did not show up. He than offered me a 18% refund but never gave me a confirmation email of proof. So we paid a total of $1307.98. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. I tried 4-5 times. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. Getaroom are about as dodgy as they come, but this wasnt caused by them. I have reported this to the district attorney of Washington State. This is what happened to me. Also be sure you have your R# for the reservation or they refuse to talk to you. Giving me the run around about refund due to virus. Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. - Nyckel, machine learning API We repeated our complaints. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). This is the Better Business Bureau entry on this company. Beware of these crooks, I am sure they based in some [censored]ty open sewer place in Chenay India. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. I drove to the address and it was a hospital I called the hotel and was informed that they were near San Diego, Ca. I looked for hotel in Memphis TN using google Maps. And now I think NOT. Made reservations online thinking we were on the LaQuinta website. At no time did CCI mention a service fee. BEWARE, they may steal your money also and you cannot get them to give your money back! Holiday inn say they never received the booking. That's why I believe so strongly that it's better to spend a few minutes or an hour looking into a company before handing money over. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. So now I'm caught in a catch 22. Read full review of CCI Hotel Reservations and 4 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am contacting LaQuinta and lodging a complaint also! This reservation R2500898390 was for 3 nights, May 7-9, 2021. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This makes possible cancellations much easier. Called the hotel no booking and when I cxld they charged a full night's stay which is not in line with the hotel policy. total cost $281.89. On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. Even with taxes that should only be about $116. She then said I could call and get a refund. Before joining a network, make sure the Wi-Fi connection is secure and hosted through the hotel. Booked a 2 night stay at a Hilton in DC through what I thought was the Hilton website directly. The hotel is fully booked, and you can't get any room there. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. I called the CCI 1-800 number and was transferred to the customer service. From the reviews I have been reading I will never use you again. So many things to watch out for. It was a charge for the same hotel . DO NOT trust CCI*Hotel Reservations to accurately tell you how much you are paying. They earned $200 for answering the f**king phone!!! When I called the hotel directly they had no record of my reservation. It included breakfast, he said. CcI reservations did the same to us and worse! Doing the math, it appeared that our cost, with breakfast, was around $25. Pian Marie Jumalon, Nov 20, 4:10 PM CST: May 9 I got online and booked a room I asked about their cancellation policy in case I need to cancel she told me 24 hours for a full refund. So, I booked the room through Super 8. When I arrived there were no rooms available. This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. My credit card has been charged for reservations that I did make on 4/18/2021 but were subsequently cancelled. THis is exactly the same procedure we went through that we read in all the negative reviews. FRAUD COMPANY in my opinion. Last updated on November 4, 2022. It is effectively they who caused the duplicate charge. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. It is a scam to be charging that much more than the Hotel is receiving!!! I have never heard of CCI and hope to never hear of them again. This is Bravo Sierra. CCI Hotel Reservations Complaints? I followed the instruction of the hotel and contacted CCI. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I ask to speak with a manager, i got nothing. After checking cc invoice a week later noticed I had a charge of 260cnd. This company is STEALING money! Booked.. City Garden Grand Hotel, Makati, Philippines Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. When I arrived at hampton inn un baytown, tx I got charged for that room again. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. The $61.51 is listed as Tax Recovery Charges & Service Fees. At that point, as I needed to ensure that I had a room, I called to cancel. I like your comment Be careful when you book a room online. Thats wise advice. I thought I was speaking to the hotel reservation desk but it turns out that the search engine sends you to CCI Reservations (reservations.com, hotel booking.com or what ever other aliases they use.) This is clearly deceptive to LaQuinta Inns and its customers. Beware and verify your hotel reservation website. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with CCI Hotel Reservations. "You can't, " the fellow said. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. I made reservations for a hotel room with what I thought was the hotel, but it was instead with this CCI Hotel Res 800-468-3578 on the 13th of April. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Get a Room is not accredited by the Better Business Bureau and has a "D" rating. I immediately noticed an additional $125.00 added to the bill for taxes and fees. This is clearly exploitive, if not fraudulent. That doesnt happen. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. although it looks Us too. > I think this is the start of the problem. I booked accommodation at the Holiday Inn in Fiji and was overcharged. Now, in addition to spending more that I anticipated, I had to spend time changing login information for several financial sites. I was looking for a two night reservation and got online at what I thought was the Days Inn website. Got there and was told they had no pet friendly rooms. Great scam site. I charged my credit card i then got to the hotel and found out they only take dogs and that cats a dirty so they cannot accept them. Canceled 3/11/20giving me the run around. Why did you think you are booking on Priceline? I canceled within 48 hours and was charged 2801.91 for 3 rooms we didn't even use. I will appreciate if this matter be look into and correction made. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. I thought we were talking to hotel directly.