So, remain patient and hope that youll see the next message soon! Last week, I made a purchase from a well-know figures and statues website since it was offering free shipping from the US to Italy. DHL is a shit list carrier. The description of the packages contents were vague or undescriptive. He started his first blog at the age of 11, and has since gone on to start several successful businesses. Fingers crossed! Usually, this is caused by something unusual occurring that doesnt normally occur. It happens sometimes that the customs office gets overwhelmed with work. However, there are situations where the tracking status is stuck on clearance events. Update: the seller responded and said they made contact with DHL directly in order to try and solve the problem. So, lets look over each additional message, and their meanings! Find Out What Customs Status Updated Mean. Importing or exporting a shipment comes with a lot of paperwork! This is the final clearance event message youre likely to see, and its perhaps the most exciting! So, if duties are due, this will be listed along with the payment required. Scan this QR code to download the app now. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. On rare occasions, the tracking update for a shipment may say, Further Clearance Process Is Required. This shouldnt warrant any type of panic, as DHL will be the one to handle it. ago Thankyou for that. Thankfully, DHL handles customs clearance on your behalf. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. It was seemingly good news, but it turns out that they apparently need a invoice from the sender attesting that someone has paid those shipping fees, since my invoice shows that I didn't pay them. But what exactly does it mean, and how do you go about it if you come across this update? If the address or name is incomplete, the shipment will be delayed. Thank you for your inquiry. Customer service has been horrible. The Clearance process for this shipment is on-going with additional details required for clearance Next Step The clearance process will continue once the additional details are provided for clearance My DHL tracking number is 9526355053 It's been stuck with this message for a few days now, could someone please look at this to get it According to DHLs FAQ page, duties are typically the responsibility of the receiver of the package. When a message stating customs clearance paperwork check is presence on the tracking page, this means that the paperwork regarding the shipment is currently being checked by a customs agent. After the duty is determined for a package, the DHL pays for the duty on behalf of the receiver. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. Ganbatte kudasai! Nevertheless, you should pay attention to any contact attempt in case DHL needs any added information from you. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! Same here, mine is stuck at clearance event at Cincinnati Hub, OH for over an week now It so stressful when the package is over $200 1 Reply MrSimbaBoy 9 mo. So, what does clearance event actually mean, and is it something to be concerned about? I have contacted both DHL US and the seller, who have both replied within a couple of hours: DHL washed their hands of it and told me that I should contact the seller, the seller sent me the exact copy of the invoice I already have, which shows that I had free shipping on my purchase, so I asked again trying to make myself clearer and I'm currently awaiting a reply.I'm wondering, has anyone else been in a similar situation? [See Tips To Avoid It], Paperwork that was not filled or filled incorrectly, The shipper lied about the value of the shipment, The shipment contains something illegal and has been tagged as high-risk, The shipment must undergo further examination, The description of the shipment is vague or not descriptive. If it hasnt, then there may be a problem with your package. The process often causes delays, depending on the nature of the case. I am a bit at loss about this whole ordeal. Due to the nature of the process, there are quite a few steps involved, and the process has to be repeated in each country the package moves in and out of. I called but they are closed now. It was supposed to be delivered on june 21st, but the status has been "exception: clearance event" ever since. Ordered some jewelry from US and it's currently stuck in customs. The truth is, it depends. Sending or receiving a package overseas is not always a smooth one. My package status has been stuck on Clearance Event for around 8 days. Edit: Also Ontario The truth is, this message is incredibly common, and may appear several times on your packages journey towards your door. Update 2: after having the seller send the invoice they required, my package has finally been freed from customs today (August 9), with an additional 30+ of what I suspect is the storage fee. If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Basically they stopped the package because they want to know what's inside and what its real value is. If all goes well,your shipment will be released and should be updated on the tracking page. When packages are shipped internationally, they must go through something called customs clearance. We'd like to help you with the status of your order shipment information. it says "A DHL representative shall attempt to contact the importer for further clarification or proof of valuation if required by customs". Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? The shipment must be cleared differently than normal. PLEASE HELP!! Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws If the DHL Clearance Event update on your tracking information seems to be stuck even after 48 hours or so, it may be worth contacting the company. Under details it says "The Clearance process for this shipment is on-going with additional details required for clearance". Check the Further Details tab to see what the issue might be, and contact DHL directly. Check the Further Details tab to see what the issue might be, and contact DHL directly. It is actually very little you can do besides having patience. I realized that I made an unforgivable error after paying those taxes: I naively sent an email to customer service asking for a clarification about it since I was expecting a lower total (which might just have been a miscalculation on my part). It means that your shipment has been cleared and will continue on to wherever it was heading initially. Hi! CUSTOMS SEIZED. So, you should expect further updates soon! The brokerage people are usually far better informed (which explains the much longer wait time to get through on the phone), and will cut to the chase. As you read on, I will list out some of the additional info and what they mean. So, just have patience and keep checking the status of the shipment. How long does the DHL clearance event take? In these instances, you should look for further details on the page to find out exactly what is going on with the package. Thanks. One message thats never pleasant to see on DHLs tracking page, is one that says uncontrollable clearance delay.. Thankfully, DHL handles this for you. Your email address will not be published. Shipment # is 7069392385. They also told me that there is nothing I can do, except for trying to urge the sender to send me this phantom invoice. What Does En Route To DHL eCommerce Distribution Center Mean? A private community forum / support group. At the very least, this means it will need to clear customs both as it leaves the country it was shipped from, and as it arrives in the country its being delivered to. The DHL clearance event is one update that many hope to avoid. Some of these are; When importing or exporting products to another country, duties are paid. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. I called and DHL said that US customs picked DHL is pretty good at giving customers update on their shipment. WebMy DHL Tracking Is Stuck On Clearance Event. As mentioned earlier, the receiver of the package is often (but not always) responsible for the duties paid to clear the shipment through customs. If there is an inaccuracy in your paperwork, you could be delayed for this. However, it can add an extra delay to the product clearing customs. and nothing more, expecting a reply along the lines of "X + Y + Z makes your total". One of the most common additional messages you will come across is determining customs duty. DHL "Clearance Event" am i the only one stuck in this status? Clearance events are completely normal, and will happen several times when shipping packages internationally at the very least, in the country of origin, and the destination country that the package will be arriving in. DHL "Clearance Event" am i the only one stuck in this status? However, its also possible that the package has simply left the previous country, and DHL hasnt shown any further updates since then. While this is different from the duty taxes to be paid, the goods will stay stuck in the clearance DHL event until the fees get paid. Why? The carrier will have to figure out how the shipment should be dealt with. WebDHL Express manages the majority of queries from the customs authority on your behalf. Related Contact: DHL Tracking Number Not Found A Complete Guide What Does DHL Uncontrollable Clearance Delay Mean? Same here, it seems DJI is not doing proper customs work. Copyright 2023 DJI All Rights Reserved. However, there are situations where the tracking status is stuck on clearance events. Having the exact same issue at the same time my friend. DHL Clearance Event is an annual sale that offers customers the opportunity to purchase a wide range of products at discounted prices. Bear in mind that I have basically asked "What has been taken into account to reach this sum?" Instead, they called me back telling me that they were going to recalculate and eventually refund me the difference, since it turned out they calculated fees on my free shipping too, and that they would have reached out to me in case a refund was in fact to be issued. If there is an inaccuracy in your paperwork, you could be delayed for this. The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. The package I shipped to Rosarito, Mexico is sitting in Guadalara, Mexico for almost four days now with the status saying "Clearance Event". If you have any other questions about DHL, please ask them using the comment form below and Ill be happy to help out. DHL Clearance Event (Meaning, Next Steps + FAQ), Further Steps Your DHL Package May Go Through To Clear Customs, Shipment Has Been Given Release By Customs. Why is your DHL tracking stuck on the clearance event? 3. WebDHL Express manages the majority of queries from the customs authority on your behalf. And if they dont contact you, you can always reach out to them via their customer care for enquires or update. It is a legal necessity for delivery, even for deliveries of a single item. If your shipment has been given release by customs, this essentially means its free to continue on to wherever its going next. Ganbatte kudasai! Check the destination countrys customs clearance and regulations Familiarising yourself with the destination countrys customs regulationsand import/export laws You can see this additional information on the tracking page. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. Has anyone ever seen this before? This subreddit is not officially affiliated with DHL or its subsidiaries, but we do have verified DHL employees monitoring posts. If you come across this message, it means your shipment is being processed by customs. They said that they attempted to contact the sender yesterday, but so far they haven't replied, and if they don't reply at all within 30 days my package will be sent back to the US. In some cases, its possible that DHL may end up appearing stuck for several days or even several weeks, with clearance event being the most recent message. In most cases, it means that DHL has been unable to address the issue with customs. However, there are situations where the tracking status is stuck on clearance events. I've had the same issue: Good day please my shipment is saying clearance event. My package has been stuck for "clearance event" for 2 weeks now.. what should I do?? So, they generally arent anything to worry about. It is a normal step and does not imply that anything is wrong. Hi I have been having this issue for 2 weeks now. if(getcookie('fastpostrefresh') == 1) {$('fastpostrefresh').checked=true;}, DHL Help - additional details required for clearance. In this article, I will explain what the DHL clearance event message means, and highlight additional messages that come with the clearance event message, what they mean, and what you ought to do. It happens sometimes that the customs office gets overwhelmed with work. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. My parcel from Japan to the Netherlands has been stuck in customs since june 24th. Be patient, and continue checking the tracking page for updates! It is quite normal and shouldnt bother you much. How To Cancel A USPS Shipment [A Step By Step Guide], What Is A Delivery Exception FedEx? Mine was due for december 9th 2021,I live in Qubec city and i ordered a computer on NXZT,been in Qubec since last friday and has been on clearance event since then,no email,whenever I call I cant talk to someone,its a expensive parcel and I wish someone could help me. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago Anyhow, if DHL tracking shows determining customs duty, the amount of duties needing to be paid is currently being calculated. However, issues still do arise, and delays with clearance can occur that slow down your packages arrival. The waybill number is. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. Why? It's been like this for a week. Parcel has been stuck on "clearance event" for a month and two days now.. Hi! Package Stuck In Customs, says the "clearance process will continue once the additional details are provided for clearance" sent them a form days ago and nothing, what is going on? what en route to DHL eCommerce distribution center means, How Long Does Customs Clearance Take & What Does The Process Entail, USPS Tracking Unavailable Meaning, Causes, & Solution. USPS: No Secure Location Available (Meaning, Next Steps + FAQ), Tendered At Fedex OnSite (Meaning, Next Steps + FAQ), Amazon Package Delayed In Transit (Meaning + Next Steps), Fedex Operational Delay (Meaning, Next Steps, + FAQ), USPS Package Arrival At Unit (Meaning, Details + FAQ). In this article, Ill be covering what clearance events are in detail, as well as some of the other clearance-related issues that may pop up while your package is in transit. When DHL shows clearance event on the tracking page, this means that an event has happened regarding the packages movement through customs. If you don't know the direct toll-free line to it, call the regular customer service and ask them to connect you to the Brokerage Department. The Clearance process for this shipment is on-going with additional details required for clearance. Not sure why yours is stuck 1 Reply Ai4Loves 9 mo. So, DHL will pay the duties on your behalf, then bill you for any duties that have been charged. Instead, as per title, it has been stuck at Clearance Event since July 29 even if I have promptly sent the requested documentation and paid in advance the taxes and fees. What actually matters is the additional tracking update to the clearance event message. DO these to ensure smooth customs clearance 1. I have been waiting from my package and have no delivery date. 4 35 35 comments Best Add a Comment GeraltofMeowia 2 yr. ago Ive seen people sa freps have the same prob with DHL Taiwan, imo just let it be and wait 1 darkneo233 2 yr. ago yup hopefully makuha this week fingers crossed 2 jigzwing 2 yr. ago WebWhy is your DHL tracking stuck on the clearance event? If it remains stuck on this for several days and nobody has reached out to you, I recommend contacting DHL for more information. Having the exact same issue at the same time my friend. All content is for informational purposes only and should not be considered financial advice. ago Am not sure either I also already pay for import duty last Its been stuck in clearance event and have had no updates yet. Tracking registers a "Clearance Event" once each day. Pay attention to any contact attempts from DHL if necessary, they will contact you to request information or suggest next steps. I hope you enjoyed reading this article, if you did, you should also see what en route to DHL eCommerce distribution center means. The event is organized by DHL, a leading global logistics company, and is held at various venues across the world. This is the one message that everybody hopes to see during the clearance event. This page may contain affiliate links. The shipment is considered high-risk, or is believed to contain prohibited goods. You can reach DHLs contact page by clicking here. I called but they are closed now. 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We are not affiliated with or endorsed by any company unless otherwise noted, nor do we speak in any official capacity on behalf of any third-party. It is a step that all international shipments must undergo. Credit Rules WebMy DHL Tracking Is Stuck On Clearance Event. That being said, DHL tracking can show you if any further action needs to be taken, so its a good idea to pay attention to any messages that pay pop up and contact DHL if necessary. This is exactly what it sounds like there is some additional issue that is causing a delay with the product being cleared. Hi, could I please get my case looked at as well? I called and then received an email telling me they might need more info from the receiver. The product was not packaged in accordance with that countrys regulations. You can reach DHLs contact page by clicking here. Please let us know what happens. Paperwork that was not filled out correctly. DO these to ensure smooth customs clearance 1. In normal circumstances,customs clearance takes between 2 3 days if paper works are in order and there are no dues. So, lets look over some more of the customs-related messages you may find on the tracking page and if youll need to to do anything further for your package to clear customs! ago Thankyou for that. If all go well, your shipment should be back on the move in no time. Note that this fee is different from the shipping fees paid initially and is the responsibility of the receiver. Oh well. If you come across this message, it simply means the paperwork for your shipment is being looked at by a customs officer. The Customs office hasnt looked into your package . WebUnfinished Consignee and Shipper Information. I pleaded with the seller to send it using FedEx but was unsuccessful. This is essentially an event in which the shipment is registered with and approved by the countrys government for import and export, and any duties / taxes owed are paid. The Customs office hasnt looked into your package . One message youre likely to see at some point is determining customs duty.. Jump to the last page In these instances, you should look for further details on the page to find out exactly what is going on with the package. This may also be accompanied with a message that says, a clearance other than standard customs entry is required for this shipment.. So, simply be patient and check back from time to time. Essentially, if you are stuck on a DHL Clearance Event update you need to follow the steps from the section above. If the address or name is incomplete, the shipment will be delayed. It simply means that something unusual has occurred, causing a delay in the clearance of the shipment. 500+ business, marketing, and personal development lessons. It may come as shipment has been given release by customs.. the exactly same phone was sent by DHL a month ago from Brazil to here ( Sweden) and di not have a problem at all .. whats the deal here?? In rare circumstances, you may see a message stating that further clearance processing is required. The DHL clearance event simply implies that your shipment is undergoing customs clearance. My package status has been stuck on Clearance Event for around 8 days. A few examples may include: Although many of those can sound concerning, the truth is there is unlikely anything to worry about. Thankfully, this is a normal process, and does not mean that anything is wrong. The carrier will have to figure out how the shipment should be dealt with. Most products that experience an uncontrollable clearance delay end up clearing customs just fine in 1-3 extra days, with no issues whatsoever. This duty is determined by the value of the product within the shipment. Additionally, to ensure that all duties and taxes due are paid. If you attach the wrong paperwork, it will be delayed. Providing complete, accurate and compliant waybill and customs invoice (Commercial/Proforma) details is essential for a successful customs clearance.